Where do you deliver and how quickly can you dispatch?
Phillips Hobbies delivers to customers throughout the United Kingdom. If you place an order with us before 12:45pm, we'll endeavour to dispatch it on the same working day. Please note that this is an aim and during busy periods, may not be achievable. Working days are Monday to Friday and excluding bank holidays.
How much does delivery cost?
The table below outlines our current postage and packaging charges for most orders. Large and heavy items are the only exception to these flat rates, including Jigsaw Puzzles that are charged by the weight of the order. You'll never pay any more than the amount shown at the checkout.
2-3 working days
|Next Day Delivery (not guaranteed)||
1-2 working days
*The above delivery aims only apply to UK Mainland and aren't guaranteed. Costs may vary at the checkout for large or heavy items.
Which carriers do you use?
We trust Royal Mail to deliver many of our orders, and larger consignments are sent with Parcelforce.
Will you let me know when my order has been dispatched?
Yes, we will send you an email or text once we've picked, packed and labelled your order ready for dispatch. This will include our delivery partner's name and tracking number if applicable.
Do you offer free delivery?
Most website orders over £150 will be sent free of charge.
In the unlikely event of a damaged item:
As a business that's focused on customer service, we will do all we can to ensure your items reach you safe and sound. We also understand that sometimes, things can happen during transit which are beyond our control. In the very unlikely event your order is delivered damaged, we're here to help. Please contact us within two working days of receiving the goods as after this point, we're unable to process any claims.