From the date of delivery, you have fourteen days to inform us that you intend to make a return. The item must be unopened and in a condition where it can be resold.

Once we have received and inspected your return, we will issue a refund to the card that made the purchase. If you would prefer, we can offer store credit or exchanges. For correctly executed orders, we will not reimburse the return delivery charge.

If you are returning items to us and they get lost or damaged in the post, regrettably, we do not accept any responsibility. Therefore, we would recommend obtaining a proof of postage and considering whether additional insurance is required. 

Delivery information

Phillips Hobbies delivers throughout the UK and overseas. If you place an order before 1PM (excluding weekends), we will always endeavour to dispatch it on the same day. During busy periods, this may not always be achievable. For our current UK postage charges, please see the table below. 

We send most of our parcels by Royal Mail. For larger orders, we tend to use Parcelforce. 

Method Delivery aim  Cost
Standard delivery 2-3 working days £3.35
Next day delivery (not guaranteed) One working day £5.75

 

In the unlikely event that an item arrives to you damaged, you must report this to us within two working days. After this date, we're unable to process any claims.