Service update on Coronavirus
Update 17/09/20: International orders are now being accepted again.
Original statement: As the outbreak of COVID-19 continues to spread, we wanted to share with you the current situation here at Phillips Hobbies.

A few weeks ago, we announced that due to delivery delays in some countries, international orders (with the exception of the Republic of Ireland) aren't being accepted for the time being. However, it's currently business as usual for UK customers. We remain committed to dispatching your purchases as soon as possible, usually on the same day (excluding weekends) if placed before 11:45 AM. As a small business, it's easier for us to observe the highest levels of safety and hygiene when picking and dispatching orders. We do not have any immediate plans to suspend operations and will continue for as long as we are able to. 

Deliveries from most suppliers are still arriving with us frequently, but we ask customers to be mindful that forthcoming releases are likely to be delayed. Also, there may be limited availability on some lines. Where possible, additional orders are being placed with our suppliers to ensure stock continuity.

We are closely monitoring the guidance being given by the Government, Public Health England and our delivery partners. As we continue to navigate these challenging and uncertain times, we endeavour to keep you, our customers, fully updated.

Although we're currently dispatching your orders quickly, please allow slightly longer for your parcel to arrive. 

There's no doubt about it that this will be a difficult period for model shops, so we cannot thank you enough for your continued support. If you have any questions or concerns, please do not hesitate to contact us. We send our best wishes to you and your family.  

The NHS has stated that “There is currently no evidence that you can catch coronavirus from parcels and letters”.

Service update

3 comments

Stuart Baker

Stuart Baker

The corgi bus I ordered was perfectly packed and arrived the next morning. A really efficient service thanks a lot, will use again for sure.

Kenneth Hall

Kenneth Hall

I have to say i’ve ordered a few times from you over lockdown and it’s been so good. Items packed well and orders sent quick. Thanking you for all the hard work keep it up

Lucas

Lucas

Thanks for your excellent service. Stay safe all at Phillips Hobbies.

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